Question 1

How do I measure myself to get the correct size jewellery?

Accepted Answer

NECKLACES
All Keepsake pendants are supplied with 45cm Sterling Silver Wheat chains.  If you require a different length, please let me know, anything over 70cm will incur an additional costs.  9ct yellow gold wheat chains are also available. please ask for a price
Note: Gents Sterling Silver Courage Necklace is supplied with a 55cm Sterling Silver curved chain.
Please add a note in the message section of your order if you would like a longer chain.
BRACELETS
Our standard length bracelet chain is 21cm.
If you prefer a longer length we also have 23cm. You may prefer a longer length bracelet than 23cm, this can be supplied at an additional cost. Please add a note in the message section of your order if you would like a longer length bracelet.
RINGS
On receipt of your order, we will send you instructions and a ring measurement tool to ensure the ring fits perfectly.

Question 2

How do I look after my Keepsake?

Accepted Answer

Our jewellery is completely watertight and therefore can be wet or immersed in water as you would with normal jewellery.  You can clean your Keepsake with sterling silver cleaner and soft cloth.

Question 3

How do I get the keepsake safely to you?

Accepted Answer

On receipt of your order we will send you a prepaid courier pack, with instructions on how to return to us your keepsake. A bag and spatula is provided and courier collection details. It’s a really simple, free service.
Any memorabilia that is not used will be returned to you with the Keepsake.

Question 4

How do I place an order and what happens next?

Accepted Answer

Once you have placed your order online, we send you a prepaid courier bag to collect your keepsake. If we have any questions or if you require a bespoke item we will phone you the next business day.
Once we have your keepsake couriered back to us (see question 3) turnaround time is usually 7-10 days.

Question 5

Can I create a custom design?

Accepted Answer

All jewellery can be custom designed for a unique personalised Keepsake and can also be made with any metal combination.
Please ask for a quote if you cannot see exactly what you would like on this website or send through your design on email. We’d love to design a bespoke piece for you.

FREE Shipping in New Zealand! Overseas shipping available, please contact before ordering

Heart In Hand Ring in both silver and gold P246

FINDING YOUR RING SIZE

Frequently asked questions

How do I measure myself to get the correct size jewellery?

How do I look after my Keepsake?

How do I get the keepsake safely to you?

How do I place an order and what happens next?

Can I create a custom design?

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